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Sage Drive is Down?

There is a better way
Sage Hosting Service

Problem Connecting to Sage Drive | Sage Drive Crash | Sage Drive Down


Do you have Issues or Problems with Sage Drive or Sage Drive Crashes but still want Sage in the Cloud? Are you tired of seeing error messages such as ‘sage drive processing please wait’ or ‘Sage Drive Down’? Here’s why Hosted Desktops have the edge over Sage Drive.

Many software companies nowadays are focused on developing Cloud based applications, software as a service. Our modern mobile world demands the ability to access all our applications at anytime, anywhere and software vendors are falling over themselves to comply.

However, I don’t think I’m alone in thinking that many of these web based applications don’t appear to be as functional or as feature rich as their locally installed “desktop client” counterparts, and all too often their performance is underwhelming.

A simpler option is to host the feature rich desktop client application, the operating system it runs on, and the data or database it uses altogether in the Cloud and access the whole lot as a Remote Desktop or Remote Application.  This solution, commonly called Hosted Desktops or Hosted Applications provides the best of both worlds; the performance, functionality and features of a locally installed desktop application with the flexibility, resilience and security offered by the Cloud. 

A slightly alternative approach has been adopted by accounting software company Sage, for their popular Sage 50c sage-drive-sage-crash Accounts package.  Here they have gone for a combination of a locally installed desktop client plus synchronisation to the Cloud with their Sage Drive solution; but how does it compare with the traditional on premise server or a hosted desktop?   A quick Google search on “Sage Drive Problems” highlighted some frustrated customers on AccountingWeb so we asked one of our partners who are a leading Sage implementation consultant for their unbiased view, here’s what they came back with:

Sage Drive is Sage’s attempt to “catch-up” in the Cloud arena, but it isn’t really Cloud in that the solution still heavily relies on local installs and a local database.   The “Master” install of Sage synchronises the database with Sage’s cloud servers which in turn synchronises changes to other installations in the customers’ business.

There are a number of issues with how this works such as “Sage Drive Down” or “Sage Drive Offline”, primarily the master installation has to be online for the whole thing to work, so if that version is on the Finance Manager’s laptop and he’s turned it off then Sage Drive doesn’t work. So it pushes the customer to rely on an on premise server to hold the database, so not really in the spirit of Cloud computing and what if this computer crashes or is out of action for a time or even stolen?

If the master installation is given an updated version of the application then all the other installs must be updated before they can use it, or else there is a chance that your Sage drive may go down. If you have an organisation with 10 users this takes a bit of time, and in our experience, doesn’t always work, so you have to raise a helpdesk call with Sage.   This is so different when using a Cloud Hosted Desktop with Sage installed as the application only has to be updated once on the hosted server and everyone gets the new version instantly.

The Sage Drive also appears to be the cause of a lot of corrupted databases, users getting error messages such as “Sage drive processing please wait” or “your sage accounts data is out of sync”, which will never happen on a Hosted Desktop platform as the data is on your server and doesn’t need to synchronise ever.  This again requires another call to Sage support, as ‘sage drive processing please wait’ is referring to an issue on the host’s end.

Incidentally we understand Sage Drive is hosted with Amazon Web Services, so may not be held in the UK, this may be important to customers who have compliance policies regarding where data is kept.   We would recommend checking with Sage to confirm where your data is kept.

All in all, in our view a hosted desktop platform provides a much more stable, trouble free and flexible way of running Sage as a proper Cloud application, ensuring that you never have to deal with your Sage drive going down.

So what are hosted desktops? In short hosted desktops are simply a hosted Windows server running as a hosted Terminal Server to provide the user either a full remote desktop or just individual remote applications, depending on preference. The application e.g. Sage and its database also reside on the server, so they can be accessed anywhere via the Internet and on any device, including Mac, iPads and Android tablets. A good hosted desktop provider will manage the server, providing backups, anti-virus, patches and updates to your application when required.

Get help to use Sage in the cloud without it crashing

We have helped to solve the above problem for many UK businesses.  We are one of the UK’s longest established Hosted Remote Desktop and Hosted Application providers, managing servers for small and medium businesses in secure, tier 1, UK data centres.

Read more about our Sage 50 Cloud Accounts Hosting service and why not get in touch today for a no obligation chat.  You can get in touch by calling 01282 500318 or online now.

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